Over the course of a couple months, our RPO blog series has taken us from detailing benefits and types of Recruitment Process Outsourcing solutions, through best practices for full implementation. In between, we discussed the “building blocks” of a solution; including, identifying the business challenge, developing a specific project solution, and establishing a Service Level Agreement (SLA). Once implemented, the RPO engagement may be primed for success, but working to ensure sustainability and maintain progress through the partnership is imperative.
As discussed in CBI Way: Building Blocks of RPO Solutions, the SLA is vital for maintaining and improving efficiency and quality. The SLA defines the performance measurements, services, expectations, and guarantees for which each partner is accountable when engaging in a recruitment process outsourcing project. As a reminder, additional details for a project’s SLA include: key metrics, communication plan, and roles outlined with responsibilities. Specifically, reporting can undoubtedly help determine how the process is progressing and where there is room for improvement. Another benefit of staying true to the SLA’s reporting of key metrics is having the ability to gain, as well as provide, strategic insight into the current recruiting process.
For example, a report by the vendor detailing how many candidates were sourced, screened, submitted, and interviewed, can be utilized to analyze time-to-fill and quality of sourced candidates. Showing an area of the process where the numbers are low with perhaps a less than favorable ratio of sourced candidates to interviewed candidates would be very valuable. A poor ratio would detail a needed improvement in quality of the candidates initially sourced, possibly revisiting the sourcing strategy. As part of that improvement, routine meetings with hiring managers must continue to be an integral part of preserving a successful engagement. Communication is fundamental to keep both parties informed and accountable as the project continues to move along.
An RPO relationship that is properly managed and maintained after implementation delivers a customized component to the recruiting process that can be invaluable. Continued communication, reporting, tracking, and anything detailed in a properly planned SLA can also help educate both parties, further increasing the chances of a smooth, productive, and beneficial RPO partnership. With a clearly outlined business challenge, detailed project plan, well-planned Service Level Agreement, and continuous improvement after implementation, there is a much higher probability of a successful RPO engagement.