t CBI Group, our behavior in everything we do, every day, is based upon the customer-centric Outside-In® philosophy. As a result, we have experienced triple-digit growth, an over 80% customer retention rate, less than 10% turnover, and a productive and winning culture that has a direct impact on the long-term health and viability of our business. We practice what we preach, and the results show it.
We'd like to bring that culture into your business through our Outside-In® Consulting service. We can teach the principles of Outside-In® to your company and demonstrate how it is a philosophy and cultural influence, and much more than a routine management tool for business. We can help your company to rethink how it does business, and can tie our efforts to real business-centric benefits. By applying Outside-In®, we can position your organization to be more productive, to be faster to change and respond, to push the responsibility to the front lines, and to have an entrepreneurial culture and improved financial results.
CBI Group works with business leaders to identify and implement the framework of an Outside-In® organization in the areas of leadership, complexity skills, teaming, strategy/structure and rewards. We have successfully assisted Human Resource teams with developing an Outside-In® approach to providing service to their employees. CBI Group has also been successful in helping senior leadership teams adopt the Outside-In® concept in the overall customer service practice that compliments existing Customer Relationship Management activities.
Many companies throughout the area routinely call on our experienced consultants to manage their HR specific projects. Whether you need Performance management, OD/OE, Business transformation, Leadership development or Strategic HR direction, we can help on an as needed basis. CBI Group has the HR talent, expertise and depth of over 50 consultants all salaried and certified in our account management and consulting methodologies to deliver custom, consistent services to our customers.
