Throughout most of my formative years as a leader, I started off my thinking with the basic question, “What would Alan do or say?” Alan Burkhard is my Pop, a serial entrepreneur, a good Father, an activist for the community & any underdog that he comes in contact with, and most importantly, the most unique leader I know.
For example, I used to call him every Friday when we worked together and without fail he thought differently than most leaders. For most situations he would not give me the answer I sought. Rather, he would point me back to the information. He would say, “You don’t have enough information to come up with the solution. Go back and get more.”
Recently, the Outside-In® Companies was awarded with a very large contract. We have worked for it for years. As is typical of a comprehensive workforce program, the customer needed help well before we finished implementation! We had a choice stick with our higher retail price for services until we implement or give the volume price and trust that this is the right thing to do. Do we have more margin now or do we establish a great “wow” moment of trust with a new customer? What would Alan do? Most grab the margin. We gave the volume price and we will trust that the rest will take care of itself!!
So my statement, “What would Alan do or say?” has nothing to do with seeking fatherly approval or anything like that. It is simply a phrase that keeps me sharp and focused on what being an Outside-In® leader is really all about.
Another example of his unique leadership occurred while at a recent baseball game. Alan commented on the recent security changes at the MLB ballparks. Essentially, ballparks are going to be like airports and large office complexes in the sense that game goers will be patted down and go through scanners. All in the name of homeland security. We might mumble and grumble about our loss of rights and civil liberties but we go along with the crowd and think that this is just another precautionary measure. Not Alan. He brings forward the classic Outside-In® leadership principle. We always seem to police and create rules for the handful of wrong doers and then punish everyone else. Security is serious business of course. However, I get his point as he as always applied this to his business.
Stereotypically speaking, leaders create too many rules and over complicate things. We create policies and handbooks galore. Don’t misinterpret me, I believe some structure and system makes sense. Just don’t over do it! Allow good people to follow simple rules and be allowed to operate freely within that loose system. That is why Outside-In® leaders lead with values. Values are there when we are not (which is often). Besides, bad leaders want to be superheroes anyway and are much too quick to dole out answers. That is NOT what staff wants. Staff wants to grow and be challenged in their job.
So for me, “What would Alan say or think?” is my mantra. It keeps me sharp. I am reminded that it is OK to cut against the grain and to be Outside-In® every moment of every day. This is very hard as most of those in the leadership world would rather make a rule than to actually lead or take action!